It's after my shift but I can't go home coz it's raining hard outside. The bad weather matches mood : it's dark and gloomy. All thanks to my pretentious guest, Marty White. With just one call, in less than 30 minutes he managed to break down my confidence and make me doubt my self-worth. I spent hours crying over it, wondering where I've gone wrong.
1. He said he's dissatisfied with my service.
Why? I managed to get him connected and I followed the best practice. I don't know how much more efficient it could get.
2. He said I should've paid attention instead of trying to figure out my english.
Why? I did listen and I addressed his concerns. He on the other hand was mumbling. Figure out my english... So my command of the language was that bad?? Well I'm sorry but the last time I checked American English isn't the only spoken language in the world! Can he speak Bisaya? I guess he should figure THAT out.
3. He said we're taking American jobs away from Americans.
Oh, really? Well if most of the Americans are like him, then I guess sir Ken made the right decision to hire employees from the Philippines. Actually, if that may be the case, it's wiser to hire Hindus!!
I know these but still I'm so broken over it. Why? I don't know. All I know is that I'm seething with anger, I'm overwhelmed with doubt and I'm in pain. Everyone keeps telling me not to take everything in, not to take it personally. I tried not to, I am trying... But have you ever had that feeling when someone has stepped on your dignity and you did nothing about it? It feels degrading... What makes it worse is that I know I am better than that person.
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