Who Dropped The Chicken?

Here's a scenario for you:

You're in this restaurant with your date and you ordered a plate of chicken for dinner. So the ambiance is perfect and the night is filled with music...

Without your knowledge, the cook dropped your chicken in the kitchen! Now this is the only chicken available. Would you rather have the cook go out and tell you that he dropped your chicken and ruin your romantic evening or not?



Of course not! The cook should inform the manager so the manager could "soften" the blow and sweet talk you into taking other options or orders for this matter. The cook should deal with the kitchen and the manager should deal with the customers...

Just the same for hotels! We shouldn't inform the guest of a system issue, instead we should have the front desk deal with it so...

Oh uhm, say that again... just the same??? NO it's not the same! NOT EVEN CLOSE!

1. You're forgetting that we're neither the cook nor the manager. We're the waiter/waitress and therefore we get the first blow. If I was the customer, I would surely scold the waiter why it took that long for my order to be served coz of course, the cook would be informing the manager and that would take time.

2. Of course abiding to the protocol, as a waiter, I shouldn't even say that there's an "issue" in the kitchen right, coz everything is PURRRFECT. So I'll just stand there and take all of it in.

3. Front desks are not managers. They don't "soften" the blow to the guests. In fact, they're more blunt because they have us to blame that the server is down.

4. And of course when the customers/guests finally are informed of the issue, they wouldn't like the waiter who was UNAWARE that something went wrong in the first place... That STUPID waiter!

So where's the win-win situation now? This is stressing me out. Maybe it's time to quit.